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Refund Policy

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Effective Date: January 8, 2026

 

Company: Mama Mo's
Website: www.mama-mos.com

1. GENERAL REFUND POLICY

At Mama Mo's, we stand behind the quality of our handcrafted BBQ sauces and seasonings. We want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

2. REFUND ELIGIBILITY

2.1 Eligible Items

  • Unopened products in original packaging

  • Products that arrive defective or spoiled

  • Incorrect items shipped due to our error

2.2 Non-Eligible Items

  • Opened or partially consumed products (due to food safety regulations)

  • Products damaged during shipping (eligible for replacement only; no refunds; see Section 8)

  • Products damaged due to customer mishandling

  • Custom or special order items

  • Products purchased more than 30 days ago

3. REFUND TIMEFRAME

Refund requests must be submitted within 30 days of the original purchase date. Refunds will not be processed for requests submitted after this period.

4. REFUND PROCESS

4.1 Requesting a Refund

To request a refund, customers must:

  • Contact customer service at [contact information]

  • Provide order number and reason for refund

  • Submit photographic evidence if claiming damage or defect

  • Return unopened products in original packaging (if required)

4.2 Review Process

  • All refund requests will be reviewed within 3-5 business days

  • Approval or denial notification will be sent via email

  • Additional information may be requested during review

4.3 Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped in error

  • We recommend using a trackable shipping method

  • Risk of loss during return shipping lies with the customer

5. REFUND METHODS AND PROCESSING TIME

5.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase.

5.2 Processing Time

  • Credit card refunds: 5-10 business days after approval

  • PayPal refunds: 3-5 business days after approval

  • Other payment methods: Up to 14 business days after approval

6. PARTIAL REFUNDS

Partial refunds may be issued in the following circumstances:

  • Items returned in less than perfect condition

  • Items missing original packaging

  • Items returned more than 15 days after delivery

7. SHIPPING AND HANDLING

Shipping and handling charges are non-refundable except in cases where:

  • The wrong item was shipped due to our error

  • The item arrived defective (not due to shipping damage)

  • The order was cancelled before shipment

8. EXCHANGES

Due to the nature of our food products, we generally do not offer exchanges. Customers seeking different products should place a new order and request a refund for the unwanted items (subject to this policy).
However, if your product arrives damaged during shipping, we will replace it with the exact same item at no additional cost to you, provided you follow our claim steps to request a fresh batch.

9. QUALITY GUARANTEE

We guarantee the quality and freshness of our products at the time of shipment. If you receive a product that does not meet our quality standards, please contact us immediately for resolution.

10. BULK AND WHOLESALE ORDERS

Special refund terms may apply to bulk or wholesale orders. Please contact our sales team for specific terms and conditions.

11. LIMITATIONS

11.1 Limitation of Liability

Our liability for any refund shall not exceed the original purchase price of the product.

11.2 Food Safety Compliance

All refund policies are subject to applicable food safety regulations and laws.

12. CONTACT INFORMATION

For refund requests or questions about this policy:

  • Email: [customer service email]

  • Phone: [customer service phone]

  • Address: Mama Mo's Customer Service [complete address]

13. POLICY MODIFICATIONS

Mama Mo's reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after changes constitutes acceptance of the modified policy.

14. GOVERNING LAW

This refund policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

15. DISPUTES

Any disputes arising under this refund policy shall be resolved in accordance with the dispute resolution procedures outlined in our Terms and Conditions.

By making a purchase from Mama Mo's, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

Last Updated: January 8, 2026

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